Terms & Conditions

1. About these terms

These terms apply when you buy from or use the services of Jain Opticals, a sole proprietorship of [PROPRIETOR NAME] (GSTIN 22ACGPJ6175K1ZH), at our stores in Durg, by phone or on WhatsApp, and when you use sightnsoul.com or track.sightnsoul.com. “We” and “us” means Jain Opticals; “you” means the customer.

By placing an order you agree to these terms. They do not reduce any right you have under the Consumer Protection Act, 2019 or any other law. Where these terms and the law differ, the law wins. How we handle your personal data is explained in our Privacy Policy.

2. Eye tests & prescriptions

• Our eye test measures your power for spectacles or contact lenses. It is not a full medical eye examination and does not check for eye diseases such as glaucoma, cataract or retinal problems. Please see an ophthalmologist for that, and urgently if you have pain, redness, flashes, sudden loss of vision or an injury.
• If you bring a prescription from your own doctor, we make your lenses to that prescription. Your doctor is responsible for it. We will tell you if anything in it looks unusual.
• New prescriptions, and especially progressive or bifocal lenses, can take 1–2 weeks to get used to. If you are still uncomfortable after that, come back: we will re-check your glasses free of charge within 30 days of delivery.
• The interactive eye chart on our home page is a game, not an eye test.

3. Orders, prices & delivery

• When you place an order, we give you an order slip with an order number (for example JO-B1-2606-0042). Please keep it: you need it to collect and track your order.
• Prices are in Indian Rupees and include GST unless we tell you otherwise. You will never pay more than the MRP printed on a product. Any discount is shown on your bill.
• Please check the items, lens type, coatings and price on your order slip before you leave. Tell us straight away if anything is wrong.
• The delivery date on your slip is our best estimate. Most orders are ready in 2–4 days; special lenses from manufacturers can take longer. If your order is going to be late, we will tell you.
• Product photos and colours on our websites and on WhatsApp are for illustration. The actual product may look slightly different.

4. Advance & payment

• We usually ask for an advance when you place an order, because most lenses are made specially for you. Every advance is recorded on your bill.
• You pay the balance when you collect your order. We hand over the order once it is fully paid.
• We accept cash, UPI and other methods shown at the counter.
• You will receive a bill (GST invoice) for every purchase.

5. Cancelling an order

• Before we order or cut your lenses: you can cancel and we will refund your full advance.
• After we have ordered or cut your lenses:lenses made to your prescription can’t be reused for anyone else. If you cancel, we keep the cost of those lenses from your advance and refund the rest. You can take any frame that is unworn, or we will refund its price.
• We will tell you which stage your order is at before you decide.

6. Remakes, exchanges & refunds

If we made a mistake: free remake

If your lenses don’t match your prescription or order, or the fitting is wrong (for example, wrong centring or height), or the item is not the one you ordered, we will correct or remake it free of charge. If we can’t put it right within a reasonable time, we will refund you in full. Please tell us within 30 days of delivery.

Faulty products

If a product is faulty, we will repair it, replace it, or refund you, under the warranty (section 7) and your rights under consumer law.

Changed your mind: 7-day exchange on ready-made items

Ready-made items, such as sunglasses, reading glasses, accessories and frames bought without lenses, can be exchanged within 7 days if they are unworn, undamaged and returned with the bill and original packaging.

What can’t be refunded if you change your mind

• Lenses made to your prescription, once ordered or cut, unless they are faulty or we made a mistake.
• Opened contact lenses and solutions, for hygiene reasons, unless they are faulty.
• Frames that have been fitted with prescription lenses, unless they are faulty.

Your doctor changed your prescription

If an eye doctor changes your prescription within 30 days of delivery, bring the new prescription and we will make new lenses at a reduced price. For progressive lenses, we will also apply the manufacturer’s non-adaptation policy if it gives you a better deal.

How refunds are paid

We refund to the original payment method (cash, or the same UPI account) within 7 working days of agreeing the refund.

7. Warranty & repairs

• Frames and lenses carry the manufacturer’s warranty, as shown on the warranty card or bill. We will handle the claim with the manufacturer for you.
• The warranty does not cover scratches, accidental damage, damage from heat (for example a hot car dashboard) or chemicals, normal wear, or repairs done elsewhere.
• Free adjustments, nose-pad changes and screw tightening are available at either store for glasses bought from us.
• When you give us glasses to repair, old or brittle frames can break during repair even with care. We will tell you if we see this risk before we start.

8. Contact lenses

• Contact lenses are medical devices. We sell them under our licence under the Medical Devices Rules, 2017 ([MD-42 REGISTRATION NO.]), and only against a valid contact-lens prescription or fitting.
• Follow the wearing schedule, cleaning instructions and replacement period you were given. Never sleep in lenses unless your practitioner says so.
• Remove your lenses and see an eye doctor straight away if your eyes become red, painful or watery, or your vision becomes blurred.
• Check the expiry date on every box before use.

9. Collecting your order

• We will message you when your order is ready. Please collect it from the store named on your slip.
• Please bring your order slip, or tell us the order number or your registered mobile number.
• If an order is not collected within 90 daysof our “ready” message, we will contact you again. If we still can’t reach you after a further 30 days, we may stop holding the order. We will keep its record so you can still claim it, but we may keep the cost of custom lenses from your advance.

10. Messages from us

We send order updates and reminders to your registered mobile number on WhatsApp, or by phone. We send offers only if you have agreed to receive them. Reply STOP to stop offers at any time. See section 5 of our Privacy Policy.

11. Loyalty points

• You earn points on an order once it is fully paid, based on the amount you paid after discounts. The current earning and redemption rates are available at the counter; ask us any time for your balance.
• You can use points as a discount on a new order. Points have no cash value and can’t be exchanged for cash.
• If an order is cancelled or refunded, we remove the points it earned and return any points you used on it.
• Points belong to the customer account they were earned on.
• We may change the rates or end the programme. We will give you at least 30 days’ notice and let you use your points before it ends.

12. Our online shop

• The shop on sightnsoul.com is a catalogue of what we stock. Nothing is sold or paid for online: sending an enquiry is not an order, and neither you nor we are bound by it.
• Prices shown are our in-store prices at the time, inclusive of GST. They can change, and a price shown in error does not bind us. Lenses, eye tests and fitting are priced separately in store.
• “In store” means a piece was on our shelves when the page was updated; stock can sell out within minutes. We confirm availability when we contact you, and can keep a piece aside for you for a short time by agreement.
• Photos are for guidance; colours on screen may differ slightly from the actual frame.
• Your purchase, when you make one in store, is governed by the rest of these terms.

13. Using our websites

• track.sightnsoul.comshows your order’s progress for your information only. The status shown there may be a few minutes behind the store.
• Please don’t try to look up other people’s orders, run automated searches, or interfere with our websites or systems.
• Feedback you leave may be used to improve our service. We will only publish your comment as a testimonial with your permission.
• The content, logo and design of our websites belong to Jain Opticals. Please don’t copy them without our permission.
• joai.sightnsoul.com is for authorised Jain Opticals staff only.

14. Our responsibility to you

We take care with every pair we make. If something goes wrong because of our mistake, we will put it right as set out in section 6. Apart from that, and unless the law says otherwise, our responsibility for any product or service is limited to the price you paid for it. We are not responsible for losses we could not reasonably have foreseen, or for delays caused by events outside our control (such as a lens manufacturer shutting down, transport strikes or natural disasters).

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

15. Complaints

Please talk to us first. We would like the chance to put things right.

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days. If you are not satisfied, you can contact the National Consumer Helpline (call 1915 or visit consumerhelpline.gov.in) or file a complaint with the District Consumer Disputes Redressal Commission, Durg.

16. Governing law

These terms are governed by the laws of India. Subject to your right to approach any consumer commission the law allows, the courts at Durg, Chhattisgarh have jurisdiction.

17. Changes to these terms

We may update these terms from time to time. The version on this page on the date of your order applies to that order.